Refund & Cancellation Policy

1. Nature of Digital Services

ScholarScreen delivers on-demand digital computational services, specifically real-time multi-source academic similarity verification, paraphrase analysis, and cryptographically sealed PDF audit certificates. Access is provisioned instantly via digital access codes upon checkout.

2. Order Cancellation Policy

You may request the cancellation of any purchased plan (Student Plan, Author Pack, or Campus Pro) within 7 days from the date of purchase, provided that the access code has not been redeemed or used to initiate a document screening.

Once an access code is redeemed and the computational screening pipeline is initiated, the digital service is deemed consumed and cannot be cancelled.

3. Refund Eligibility Criteria

We provide full refunds under the following specific circumstances:

4. Non-Refundable Scenarios

Refunds are not granted in the following cases:

• Delivered Reports: Screenings that successfully execute and compile a verifiable PDF report. Substantial cloud compute and registry query resources are permanently expended upon generation.
• Disagreement with Algorithmic Scores: Similarity indices and AI detection percentages represent objective mathematical comparisons against indexed registries. Scores are not altered or refunded due to subjective user preferences or academic committee decisions.
• User Error: Submission of an incorrect draft, corrupted file, or failure to download the report before closing an unbookmarked window (reports can be retrieved anytime using your code).

5. How to Request a Refund

To request a refund or cancellation, please contact our support desk:

6. Processing Timeline & Payment Reversal